I realize the chances of New Jersey allowing another ADW to operate in the state is slim, especially since the leases of the Meadowlands and Monmouth Park were based on revenue projections from NJAW. This does not change the fact NJAW is operated by incompetent people and it is time to allow other ADWs in the state. Perhaps with competition, NJAW will decide to provide their customers with good service.
What transpired today? If you lived in New Jersey and you wanted to bet the second heat of the Kentucky Futurity Filly or the Kentucky Futurity, you were SOL. It seems NJAW is unable or unwilling to handle multiple heats as they didn't update the system to put the second heat information into their system. So if you had the $419.80 trifecta selected in the filly stake, or the $436.80 trifecta selected in the Futurity but were unable to wager (at least according to New Jersey law), tough luck.
I understand harness fans are a minority in the ADW world, but you would think after numerous years of having to handle multiple heat races, though they don't occur often, a competent ADW would have this figured out (this is not the first time they had a problem with multiple heats). After all, it is not rocket science.
But it isn't just the incompetence of NJAW and/or the vendor who operates the wagering platform for them when it comes to multiple heat events, it is the lack of rebates New Jersey horseplayers have to deal with while those who have accounts outside of the state are able to avail themselves of it. The New Jersey law regulating ADWs is anti-competitive and protectionist and even worse, it forces serious horseplayers (that's not me) who live in New Jersey to consider violating New Jersey law by wagering illegally through other ADWs not authorized to operate in the state.
What can New Jersey horseplayers do legally? Lobby your state legislators and ask them to open up the ADW market in New Jersey. In the meanwhile, being NJAW and their operator of the wagering platform are licensed by the New Jersey Racing Commission, you may send a complaint to the NJRC (click on email if you want to send it online) letting them know of your displeasure and ask them to protect the interests of the New Jersey horseplayer by investigating why multi-horse events can't be handled competently by NJAW but can be by other ADWs and ask them to consider sanctions against NJAW and or/their service provider as appropriate if they can't get their act together.