tag:blogger.com,1999:blog-4684463172854959042.post7897414667971116313..comments2024-02-27T17:43:37.207-05:00Comments on View From the Racetrack Grandstand: Is This Any Way to Run a Business?That Blog Guyhttp://www.blogger.com/profile/15487597769210721585noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-4684463172854959042.post-68764503649669115272011-05-30T15:18:19.463-04:002011-05-30T15:18:19.463-04:00I am sure you are correct in your comments; my poi...I am sure you are correct in your comments; my point is directed more at some pretty basic stuff. To wit, before you turn on the switch, tell your people about it especially if it's on your website)...and make it easy for people to give you money.<br /><br />Frankly, this is something that I would have expected at Dover...not at Harrington. The people at Harrington have always been very customer friendly and I'm sure, in time, the glitches will be addressed and everything will be streamlined.<br /><br />Couple the harringtonbets.com w/WiFi at the venue and you have a winner.Jim H.noreply@blogger.comtag:blogger.com,1999:blog-4684463172854959042.post-33808455585740306422011-05-30T05:48:22.376-04:002011-05-30T05:48:22.376-04:00Jim H. I can't speak in detail because I don;...Jim H. I can't speak in detail because I don;t know the arrangements made by Harrington Raceway. Harringtonbets.com is actually a wagering platform mananaged by ebets.com which is licensed by the Oregon Racing Commission. Now, I do see they are advertising on the Harrington Raceway website which means at the very least, they are authorized to use the Harrington name, but it is not operated by Harrington; otherwise it would have to be licensed by the DHRC. I am sure they had to be approved by Delaware authorities, <br /><br />This is similar to the way Yonkers decided to have their account wagering handled by TVG.<br /><br />A lot of the smaller racetrack contracted out their ADW service. But sincce it is really a different company, things like what you are experiencing is not uncommon.That Blog Guyhttps://www.blogger.com/profile/15487597769210721585noreply@blogger.comtag:blogger.com,1999:blog-4684463172854959042.post-5955943623133168172011-05-29T23:58:06.141-04:002011-05-29T23:58:06.141-04:00Here's an email I just sent...I thought you mi...Here's an email I just sent...I thought you might like to see it. I like the intent but there are issures with implementation:<br /><br />To Whom It May Concern:<br /> <br />Your records will show that I registered w/Harringtonbets.com very recently; a deposit prior to 5/31 was required to qualify for the promo. To qualify, I went to Harrington Raceway to make a deposit:<br /> <br />1. No one at the Harrington Racebook knew anything about Harringtonbets.com—they could not have been nicer but clearly were unfamiliar with the service.<br />2. No one at the Harrington Raceway knew anything about Harringtonbets.com—again, they could not have been nicer but clearly were unfamiliar with the service.<br />3. I then spoke with Matt—track handicapper, who was familiar with Harringtonbets.com; I was unable to make a deposit at the track itself.<br /> <br />While I had a pleasant conversation with Matt, it became obvious that the opening of Harringtonbets.com was premature. Now, I am sure that eventually everything will work out but clearly, a customer trying to make a deposit should not have this much difficulty. Not to belabor the obvious but companies normally like to facilitate cash acceptance from customers.<br /> <br />The website looks great and I would like to participate and will do so once I am able to make a deposit at the venue itself. I understand that there are other alternatives but all have extraneous associated fees (and I note that while you are able to take care of some of the fees, you are not able to address all of them).<br /> <br />So, please let me know when you are ready and I will make a deposit at my very next visit to Harrington.<br /> <br />Right now, I am not even sure if the keypads at the Harrington Racebook recognize Harringtonbets.com accounts...I suspect not.<br /> <br />You obviously have much work to do—I hope you proceed with all diligence because it looks like you have a superior website.Jim H.noreply@blogger.com