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Tuesday, May 1, 2012

Communication is a Two-Way Street

Over on a message board where they were talking about fans being able to select which races will comprise the Win 4 on Molson Pace Day at Western Fair District, an American gambler was frustrated he were unable to make $.20 wagers on their Win 4 and Superfectas as Canadian customers are able to do.  The poster was annoyed the problem was fixed at WEG tracks and felt The Raceway at WFD was being unresponsive.

Sometimes things are not what they seem.  Turns out the people at WFD are aware of the problem and while it seems the track doesn't care, such an impression is far from the truth.  The people at WFD are aware of the problem and share the frustration the poster is expressing and has had their tote provider working on the problem for quite a while.  Everyone involved has hoped to have this problem fixed a while ago, alas it has not happened.  However, it is hoped this problem will be fixed shortly and American gamblers will then be able to wager the same minimums Canadian citizens are able to do.

Racing does not need their customers feeling like they are being taken for fools.  Is there a way to keep customers in the loop to problems such as above so their customers (and potential customers) will know their concerns are being addressed?  Perhaps.  However, I am a firm believer if you don't ask, you can't complain.  You want to know why a track is not offering a certain wager or why they don't have a certain minimum on a wager?  Ask.  Write (email) the track.  Maybe they don't think there is a demand for a type of wager you like; your letter may be the one to tip the scales to prove there is a demand for a it.  Don't think a track cares what you think or is taking advantage of you?  Maybe you will find out this is not the case as in the above case where WFD is working on the problem.  Communication is a two-way street.  You don't ask, you don't get an answer.  Customers have rights but they also have responsibilities.  Communicating concerns is one of those responsibilites.   


Standardbred fans in Central New York will be treated to some marquee drivers on Sundays this year at Tioga Downs as drivers Jason Bartlett, Dan Noble and Mark McDonald have committed to drive at the Nichols oval on Sunday afternoons.